*** Short Version : Turnaround times may be extended 3-4 additional days on some orders, possibly longer on orders with misprints, defective garment issues, etc. ( usually it only takes 9-12 business days for our customer to receive their custom product )
- There are also potential delays with domestic service. You can find more information about all this on this page:
*** Long Version : The COVID-19 pandemic has created a rare and unprecedented (and very unusual) situation for our manufacturing business that has NEVER happened before in our lifetime.
As many of you probably know, and many sellers experienced, at the onset of the pandemic, t-shirt sales seemed to drop substantially.
But then in the last several weeks, we have seen sales drastically increase, partly due to our existing sellers receiving increasing order volumes and also partly due to an influx of new sellers requesting Crescentee print their shirts. All of this has created a production demand much higher than normal, reaching Holiday Season levels and some days surpassing those levels.
We are working to scale our production capacity as quickly as possible, by extending production hours to near-Holiday levels. We are adding overtime hours for our employees, working additional days, and trying to hire new production staff.
Due to the benefits created by recent legislation it has become harder-than-usual to hire new staff. In addition, we are seeing capacity limitations due to employee illness and low attendance. We have also been limited by the need to shut down more frequently to clean and disinfect production areas.
Because of all of this, it is possible that production turnaround times may be extended 3-4 additional days on some orders, possibly longer on orders with misprints, defective garment issues, etc.